Pharmacy Technician : Triage - Omnicare (hickory, north carolina) in Hickory, North Carolina For Sale

Provide customer service by triaging requests according to priority. Research medication order issues and facilitate their resolution by providing exceptional customer service support. Positions shift is rotating throughout the week and weekend.Triage customer service requests by department, urgency, and information/response required.Resolve customer complaints, issues and concerns.Research questions, issues, and concerns as directed by managementAnswer incoming customer callsPrioritize and respond appropriatelyDirect to appropriate team member to ensure best service possibleObtain information, explain available products or servicesRespond to inquiriesCollect, prioritize and sort incoming faxes to the appropriate department/area.Review orders for completeness and fax back orders to customers as itiate non:discretionary calls to facilities.Contact customer accounts according to call schedule to obtain updated patient information, and verify accuracy of Resident Log information, as needed.Create and maintain accurate customer records.Maintain required documentation for tracking and researching municate with pharmacy field staff via email, phone or fax regarding patient changes received from facilities.Understand Medicare Policy and Co:Pay requirements/guidelines.Coordinate/manage A?STATA? order process (check e:kit stock list and fax back to customer)Assist team members/department as needed in order to meet workflow deadlines and/or complete miscellaneous projects.Assist with training of new hires. Follow all applicable government regulations including HIPAA.Other duties as assigned; Job duties may vary by location.Minimum (Required): High School diploma or equivalentPharmacy order entry experienceLong term care pharmacy experienceStrong interpersonal skills and well:developed verbal and written communication skillsAbility to work independently, meet deadlines and be flexibleGood math and analytical skillsAbility to interpret informationAbility to maintain composure on phone when handling customer callsAbility to read, write, speak and understand EnglishExcellent organization skills and detail orientedPreferred: Licensed/registered pharmacy technician or as required by state lawMinimum of six months to one year customer service experiencePrevious experience as a pharmacy technician and/or medical records/data entry technicianPhysical Demands: May sit, stand, stoop, bend and walk intermittently during the day. May sit or stand seven (7) to ten (10) hours per day. May be necessary to work extended hours as needed. Finger dexterity to operate office equipment required. May need to lift up to twenty:five (25) pounds on occasion. Visual acuity to see and read fine prints. Specific vision abilities required by this role include close vision, color vision and the ability to adjust focus. Must be able to hear normal voice sounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Work Environment: Work in a climate:controlled, smoke:free internal environment. Equal Opportunity Employer: Omnicare is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state or local law. Omnicare is an Equal Employment Opportunity and Affirmative Action Employer. EO/Minorities/Females/Disabled/Veterans Omnicare, Inc. is a wholly owned subsidiary of CVS Health Corporation. What We Do Directly, and through our subsidiaries, Omnicare provides a broad array of pharmacy:related services to long term care facilities and to other customers in the health care environment. While senior care has long been an Omnicare specialty, we also serve other targeted populations. Commitment at Every Level A large part of Omnicares success derives from a commitment, at
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