Client Service Engineer: XRay and Mammography Job - (hickory, north carolina) in Hickory, North Carolina For Sale
Job Number:
Business: GE Healthcare
Business Segment:
Healthcare Global Services
About Us: GE offers a great work environment and challenging careers. GE is an Equal Opportunity Employer for all, including minorities, women, protected veterans and disabled. What do you envision for your future? At GE Healthcare, we strive to see life more clearly. Our healthymagination vision for the future invites the world to join us on our journey as we continuously develop innovations focused on reducing healthcare costs, increasing access and improving quality and efficiency around the world.
We are an 18 billion unit of General Electric Company (NYSE: GE), employing more than 52,000 people worldwide and serving healthcare professionals in more than 100 countries. We believe in our strategy : and wed like you to be a part of it. As a global leader, GE can bring together the best in science, technology, business and people to help solve one of the worlds toughest challenges and shape a new age of healthcare.
Something remarkable happens when you bring together people who are committed to making a difference : they do
At work for a healthier world.
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Posted Position Title: Client Service Engineer: XRay and Mammography
Career Level: Experienced
Function:
Services
Function Segment:
Field Services
Location:
United States
U.S. State, China or Canada Provinces: North Carolina
City: Hickory, Statesville
Postal Code:
Relocation Assistance: No
Role Summary/Purpose: The Client Service Engineer (CSE) is the primary GEHC Services Imaging face to the customer(s) s/he serves. The CSE is responsible for meeting the daily service repair needs of designated Imaging equipment, to include multiple modalities of the customers equipment and driving customer satisfaction through Service Excellence.
This role will service primarily XRay and Mammography equipment in the Statesville and Hickory, NC areas.
Essential Responsibilities:
:Troubleshooting, installation, maintenance and servicing repair needs on designated equipment
:Owning customer issues from dispatch or identification of issue to resolution. In the event an Online Engineer (OLE) or Zone Service Engineer (ZSE) is called in, the CSE proactively engages with other team members to ensure they are aware of status of all issues at all times for their designated customers
: Maintaining daily communication with customers to ensure resolution and proper follow:up, leading to customer satisfaction
: Understanding and communicating business goals and objectives to the broader GE team servicing assigned customer(s)
: Partnering with the customer and recommending value:added services that will help the customer run their business more efficiently
: Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts and managing cycle times
: Utilizing the GEHC escalation process, as needed, and working closely with region and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner
: Identifying potential sales leads and participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs
: Focusing on customer needs and satisfaction. Continuously building on and enhancing relationship with the customers to become a perceived partner in their business
: Keeping up to date with competitor information and market trends. Identifying business opportunities for the organization
: Completing on:time and accurate Preventative Maintenance and Field Modification Instruction as needed
: May include basic/refresher application training of clinical staff on designated equipment This position involves working arou
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